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Cancellation and Refund

Cancellation and Refund

Auto Connections Enterprises Private Limited

Cancellation and Refund Policy

Effective Date: June 4, 2025

At Auto Connections Enterprises Private Limited, we are committed to providing high-quality auto parts, reliable vehicle repair services, professional car detailing, and a transparent vehicle sales experience. We understand that circumstances may lead to the need for cancellations or refunds. This policy outlines the terms and conditions under which such requests will be processed.

1. Scope

This policy applies to all products and services offered by Auto Connections Enterprises Private Limited, including:

  • Purchase of Auto Parts
  • Vehicle Repair Services
  • Car Detailing Services
  • Vehicle Sales (New and Used)

2. Cancellation Policy

2.1. Cancellation by the Customer

  • For Auto Parts Orders:

    • Orders for auto parts can be cancelled without penalty if the request is received before the product has been shipped or dispatched from our warehouse.
    • Once a product has been shipped, the order cannot be cancelled. In such cases, please refer to our Return Policy (Section 3.2).
    • For custom-ordered or special-order parts, cancellations may not be possible or may incur a cancellation fee if the order has been placed with our suppliers or if production has already begun. This will be communicated at the time of order placement.

  • For Vehicle Repair & Car Detailing Service Appointments:

    • Customers can cancel service appointments free of charge if the cancellation is made at least 24 hours prior to the scheduled appointment time.
    • Cancellations made less than 24 hours before the appointment or no-shows may incur a cancellation fee of 20% of the estimated service cost or a fixed amount of INR 500 (whichever is higher) to cover administrative and preparatory costs, including technician allocation and bay reservation.
    • To cancel an appointment, please contact us at [Your Phone Number] or [Your Email Address].

  • For Vehicle Sales (New and Used Vehicles):

    • Booking Amount/Advance Payment: A booking amount or advance payment for a vehicle is generally non-refundable. However, exceptions may be considered on a case-by-case basis at the sole discretion of Auto Connections Enterprises Private Limited, especially if the vehicle delivery is significantly delayed by us or if there's a verifiable, unavoidable reason for cancellation (e.g., unforeseen financial hardship documented by the customer, subject to verification).
    • If a loan application for the vehicle is rejected by the financing institution, the booking amount may be refunded after deducting a processing fee of INR 2,000 to cover administrative costs. Proof of loan rejection will be required.
    • Once the vehicle has been registered in the customer's name or delivered, the sale is considered final and cannot be cancelled.

2.2. Cancellation by Auto Connections Enterprises Private Limited

We reserve the right to cancel an order or service appointment under the following circumstances:

  • Unavailability of the product or service.
  • Inaccurate or incomplete information provided by the customer.
  • Payment issues or failure to receive payment.
  • Unforeseen operational issues, staff unavailability, or equipment breakdown.
  • Force majeure events (e.g., natural disasters, strikes, government regulations, or other unforeseen disruptions).
  • Any other reason deemed necessary by Auto Connections Enterprises Private Limited, with prior notification to the customer.

In case of cancellation by Auto Connections Enterprises Private Limited, a full refund of any payment received will be issued to the customer.

3. Refund Policy

3.1. General Refund Conditions

  • All eligible refunds will be processed using the original method of payment wherever possible.
  • Refunds typically take 7-10 business days to reflect in your account, depending on your bank or payment provider.
  • Shipping and handling charges (if applicable) are generally non-refundable unless the cancellation was initiated by Auto Connections Enterprises Private Limited or the product received was incorrect/defective.

3.2. Product Returns and Refunds (Auto Parts)

  • Defective, Damaged, or Incorrect Products: If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund, including return shipping costs, upon verification of the issue.
  • Change of Mind / Unwanted Products:
    • Products can be returned for a refund within 7 days of delivery, provided they are in their original, unopened packaging, unused, and in resalable condition.
    • A restocking fee of 15% of the product value may apply to cover processing and handling costs.
    • Return shipping costs for change-of-mind returns will be borne by the customer.
    • Certain products, such as electrical components, fluids, gaskets, custom-made items, or items clearly marked as "non-returnable" at the time of purchase, are non-returnable.
  • Process for Product Returns:
    1. Contact our customer service at [Your Phone Number] or [Your Email Address] to initiate a return request.
    2. Provide your order number, reason for the return, and supporting photographs if applicable (for damaged/defective items).
    3. Once the return is approved, you will receive instructions on how to return the product.
    4. Upon receipt and inspection of the returned item by our team, we will process your eligible refund.

3.3. Service Refunds (Vehicle Repair & Car Detailing)

  • Unsatisfactory Service: If you are dissatisfied with a service provided by Auto Connections Enterprises Private Limited, please notify us immediately or within 24 hours of service completion. We will investigate the issue thoroughly and, if deemed appropriate after our assessment, offer a re-service, partial refund, or full refund based on the nature and extent of the complaint. Our goal is customer satisfaction.
  • Pre-paid Services: For pre-paid service packages (e.g., annual maintenance contracts, detailing packages), a refund for unused portions may be granted on a pro-rata basis, less any applicable administrative fees and the cost of services already rendered at their standard rate.

3.4. Vehicle Sales Refunds

  • As mentioned in Section 2.1, booking amounts are generally non-refundable. Any exceptions will be handled on a case-by-case basis at the discretion of Auto Connections Enterprises Private Limited.
  • Once a vehicle sale is finalized (i.e., vehicle delivered or registered in the customer's name), refunds are generally not applicable. Any post-sale issues will be addressed as per the vehicle warranty (if applicable) or specific terms of sale.

4. Dispute Resolution

Any disputes regarding cancellations or refunds will be addressed fairly and transparently. We encourage customers to first contact our customer service team to resolve any issues.

5. Amendments to the Policy

Auto Connections Enterprises Private Limited reserves the right to amend or update this Cancellation and Refund Policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website or at our premises.

6. Contact Us

For any questions or concerns regarding our Cancellation and Refund Policy, please contact us:

Auto Connections Enterprises Private Limited C-41, Second Floor, Panchsheel Enclave, New Delhi, South Delhi-110017, Delhi