Shipping and Delivery policy
Okay, I will create a Shipping and Delivery Policy for Auto Connections Enterprises Private Limited, considering their operations involve auto parts sales.
Here's a draft policy. As before, this is a template and should be reviewed by a legal professional in India to ensure compliance with all applicable laws and regulations.
Auto Connections Enterprises Private Limited
Shipping and Delivery Policy
Effective Date: June 4, 2025
At Auto Connections Enterprises Private Limited, we are committed to providing a seamless shopping experience, including efficient and reliable shipping and delivery of auto parts. This policy outlines our procedures and terms for the delivery of products purchased from us.
1. Scope
This policy applies to all auto parts and products purchased directly from Auto Connections Enterprises Private Limited. This policy does not apply to vehicle repair services, car detailing services, or vehicle sales, which are rendered at our facility or as per separate agreements.
2. Shipping Zones and Availability
- We currently offer shipping services across India. [You may want to specify if there are any remote areas where delivery might be challenging or have extended timelines.]
- Delivery availability to specific pin codes will be confirmed at the time of order placement or checkout.
3. Shipping Charges
- Shipping charges will be calculated based on the weight, dimensions, and destination of the product(s) ordered.
- The exact shipping cost will be displayed at the checkout page before you complete your purchase.
- We may offer free shipping on orders above a certain value [e.g., INR 5,000] or during specific promotional periods. Any such offers will be clearly communicated.
- Cash on Delivery (COD) orders may incur an additional handling fee, which will be specified at checkout if applicable.
4. Delivery Timelines
- Standard Delivery:
- For most serviceable locations, estimated delivery times range from 3 to 7 business days from the date of order confirmation.
- For remote locations or during unforeseen circumstances (e.g., natural calamities, public holidays, logistical challenges), delivery may take longer, up to 10-15 business days.
- Dispatch Time: Orders are typically dispatched within 1-2 business days of order confirmation, subject to product availability and payment verification.
- Tracking: Once your order is dispatched, you will receive a shipping confirmation email or SMS with a tracking number and a link to track your shipment's progress.
5. Delivery Process
- Packaging: All products are carefully packed to prevent damage during transit.
- Delivery Attempts: Our logistics partners will typically make [e.g., 2-3] attempts to deliver your order. If delivery is unsuccessful after these attempts, the product may be returned to our warehouse. In such cases, re-shipping will incur additional charges, or a refund may be processed after deducting shipping and handling costs.
- Receipt of Delivery: At the time of delivery, please inspect the package for any signs of damage before accepting it. If you notice any damage, please report it to the delivery personnel immediately and make a note on the delivery receipt.
- Proof of Delivery: A signature may be required upon delivery. Please ensure someone is available at the delivery address to receive the order.
6. Undeliverable Packages
Packages may be returned to us as undeliverable due to:
- Incorrect or incomplete address provided by the customer.
- Recipient not available at the time of delivery.
- Refusal of delivery.
- Inability to access the delivery location.
In such cases, we will contact you to arrange re-delivery, which may involve additional shipping charges. If re-delivery is not possible or desired, a refund may be processed after deducting the original shipping charges and any return shipping fees.
7. Missing or Damaged Shipments
- Damaged in Transit: If your product arrives damaged, please notify us within 48 hours of delivery with clear photographs of the damaged packaging and product. We will arrange for a replacement or a full refund after verification.
- Missing Items: If any items are missing from your order, please contact us within 48 hours of delivery. We will investigate the matter and arrange for the missing items to be dispatched.
- Lost in Transit: If your order is not delivered within the estimated timeline and the tracking information indicates it is lost, please contact us. We will work with our logistics partner to investigate and resolve the issue, which may involve sending a replacement or issuing a refund.
8. Force Majeure
Auto Connections Enterprises Private Limited will not be held liable for any delay or failure in delivery caused by events beyond our reasonable control, including but not limited to: natural disasters, strikes, wars, acts of terrorism, public health emergencies, governmental regulations, or major transport disruptions.
9. Contact Us
For any questions or concerns regarding your order's shipping and delivery, please contact our customer service team:
Auto Connections Enterprises Private Limited
C-41, Second Floor, Panchsheel Enclave, New Delhi, South Delhi-110017, Delhi